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Frequently Asked

  • How much is parking at The Observatory Hotel?

    The Observatory Hotel has limited parking spaces, parking is available at the hotel for $30 per day.

  • Can I cancel my booking at The Observatory Hotel for a full refund?

    Bookings made under our best available flexible rates may be cancelled up to 48 hours prior to your arrival without incurring a cancellation fee. Bookings made under our non-refundable rates or pre-pay and save rates are non-refundable and non-amendable. No refund will be given in the event of a non-arrival, or any unused services or unused room nights due to flight and/or weather disruptions. We highly recommend that you protect yourself with travel insurance.

  • Does The Observatory Hotel have a pool or SPA or massage services?

    Unfortunately, our hotel does not have a pool or spa facility onsite. However, Dee Dee Thai Massage is a short walk away within the Art Centre precinct, and open from 9.00 am to 6.30pm, 7 days a week. Advanced booking is preferred. For bookings, please call +64 21 053 9253.

  • What are the check-in and check-out times for The Observatory Hotel?

    Check-in is available from 2pm, and our standard check-out time is 10am. Where possible, we will provide flexibility by granting guests an early check-in and/or late check-out - however, this will be dependent on availability. Please contact our reception desk, open from 7.00am to 9.00pm daily, to enquire about this service.

  • Does The Observatory Hotel offer free Wi-Fi?

    Yes, complimentary Wi-Fi access is available throughout the hotel, including our public areas.

  • Does The Observatory Hotel have a restaurant on site?

    No, unfortunately we do not offer an on-site restaurant. However, we do offer breakfast services, and limited charge-back dining options are available around the hotel. There are also a number of amazing eateries available within the Arts Centre precinct which are a short walking distance away. To find out more, visit our Eat & Drink page.

  • What's included in the tariff?

    Our hotel rates are quoted in New Zealand dollars (NZD) and are charged on a per person, per night basis. Accommodation rates are exclusive of a 15% Goods and Services Tax (GST). Package rates are inclusive of 15% GST. Our Room Only rates includes the price of your room for up to 2 people, including complimentary hotel amenities and Wi-Fi. Our Bed & Breakfast rates includes the price of your room for up to 2 people and daily continental breakfast served in our lobby.

  • How many rooms does The Observatory Hotel have?

    The Observatory Hotel has 33 rooms in total. The interior design of each guest room is unique in colour and scheme. A contemporary take on arts and crafts is reflected in our fabric selection, as well as the custom-designed and locally produced furniture, furnishings and accessories. Wherever possible, antiques and mid-century pieces have been sourced to add to the patina of the overall design. The bold colour block carpet design was inspired by the work of renowned artist, Gordon Walters.

  • Can I bring my pet to The Observatory Hotel?

    Unfortunately, pets are not allowed within the hotel. However, we do allow service animals to accompany guests during their stay.

  • What hours are meals usually served?

    Continental breakfast is served daily within the hotel between 7.00am and 10.00am.

  • What is the minimum age for check-in?

    The Observatory Hotel welcomes children of all ages, so long as they are accompanied by an adult. Children who are 5 years and under can stay free of charge when accompanied with a full paying adult in the same room.

"It is not the answer that enlightens, but the question. "

Eugène Ionesco